Aix-sphere LLC

Aix-sphere LLC
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FAQ

GENERAL QUESTIONS

Aix-sphere LLC is a U.S.-based e-commerce company offering curated, intelligent solutions through three lifestyle categories:

Aix-home – Functional and stylish home organization
Aix-pets – Accessories for the well-being of your beloved animals
Aix-babies – Safe and development-focused essentials for your little ones

Yes. Aix-sphere LLC is a legally registered company in the United States. We are certified by Dun & Bradstreet and our trademark is officially registered with the USPTO. Our EIN, D-U-N-S number, and trademark serial are considered confidential and will only be shared upon request, at the discretion of Aix-sphere, via email at contact@aix-sphere.com.

Absolutely. If you’re a retailer or interested in large orders, please contact us directly at contact@aix-sphere.com.

SUSTAINABILITY & ETHICAL COMMITMENT

At Aix-sphere, we are committed to reducing our environmental impact. We prioritize recyclable, compostable, and ocean-rescued materials, and we support artisans who produce high-quality, sustainable goods.

AIX-HOME

Yes. Many of our products are designed with flexibility in mind, helping you maximize your space without sacrificing aesthetics or practicality.

We prioritize eco-conscious, high-quality, and long-lasting materials, aligned with responsible consumption habits.

Yes. You can subscribe to our newsletter or check our blog for helpful ideas on organization, decluttering, and space optimization.

AIX-PETS

Definitely. We include items designed to bring comfort and improve mobility for aging dogs and cats.

Each item comes with detailed descriptions and suggested uses. You can also reach out to contact@aix-sphere.com for tailored recommendations.

Yes. Our range includes comfort-enhancing items and interactive toys that support your pet’s mental and emotional well-being.

AIX-BABIES

Our Aix-babies line includes accessories and self-learning toys tailored to the developmental needs of babies and young children from 0 to 4 years old. Each product is thoughtfully selected based on age-appropriate functionality and safety.

Yes. All our products meet U.S. safety standards. Specific certifications can be provided upon request at contact@aix-sphere.com.

We combine practical design, safety, and developmental benefits — offering products that grow with your child, from newborn to early childhood.

ORDERS, SHIPPING & RETURNS

We currently ship across the continental United States, using Amazon’s FBA infrastructure to ensure reliable and fast delivery.

Most orders are processed within 1–2 business days and delivered in 3–7 business days, depending on your location. Note: We do not process orders on public holidays.

Yes. Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real time. This service depends directly on Amazon FBA’s logistics.

We offer a 30-day return window from the delivery date. Items must be unused and in their original packaging. Visit our Return Policy page for full details.

SECURITY, PRIVACY & CONFIDENTIAL REQUESTS

Due to privacy and compliance guidelines, sensitive legal data is only shared via email on a case-by-case basis and at the discretion of Aix-sphere. Please write to contact@aix-sphere.com with your request.

Our website uses SSL encryption and industry-standard protocols to protect your information. We never sell or share customer data.

STILL NEED HELP?

Email us at contact@aix-sphere.com and we’ll get back to you within 1–2 business days. Our team is ready to support you — whether you’re setting up your home, caring for a furry friend, or raising a tiny human.

Follow us on Facebook: https://www.facebook.com/zoe.aixsphere

Thank you for choosing Aix-sphere — a brand that flows with the world.

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